Here at Collective Thread Co we want you to be completely happy with your purchase! We currently do not offer refunds but will gladly accept an exchange within 10 days of the date your item was delivered.
If you'd like to exchange an item, please contact us at firstname.lastname@example.org. Please include your full name, order number and the email you used to place the original order. The item must be unworn, unwashed, and in the same condition you received it in. Customers are responsible for the shipping charges related to the exchange. Once we receive and inspect the item, a store credit will be given in the exact dollar amount of the item purchased (original shipping charges will not be included). FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE.
Please note that exchanges can take up to 7 days once we receive the item back.